Privacy Policy

Foodusty ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and delivery services (collectively, the "Services").

By using Foodusty, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

We collect information that you provide directly to us, such as your name, email address, phone number, delivery address, and payment details when you register, place an order, or contact support.

We also collect information automatically, including device information, IP address, browser type, location data (with your permission), usage data, and cookies to improve our Services and user experience.

For restaurants, drivers, and agents, we may collect additional business information, banking details, vehicle information, and verification documents required for onboarding and compliance.

To process and deliver your orders, communicate with you, and provide customer support.

To personalise your experience, recommend restaurants and dishes, and show relevant promotions.

To manage accounts for customers, restaurants, drivers, and agents, including payments, payouts, and earnings.

To improve our Services, detect and prevent fraud, ensure platform security, and comply with legal obligations.

To send you service-related notifications, updates, and marketing communications where you have consented.

We share necessary order information with restaurants and drivers to fulfil deliveries.

We share payment information with secure third-party payment processors to process transactions.

We may share information with service providers who assist us with hosting, analytics, customer support, and marketing.

We may disclose information if required by law, to protect our rights, or to investigate fraud or security issues.

We do not sell your personal information to third parties.

Foodusty uses cookies and similar technologies to remember your preferences, understand how you use our Services, and deliver relevant content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of our Services.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to use strong passwords and keep your account details confidential.

You have the right to access, correct, update, or delete your personal information.

You may object to certain processing activities, withdraw consent for marketing communications, or request a copy of your data.

To exercise these rights, contact us at support@foodustry.co.za. We will respond within the timeframes required by applicable South African law.

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, we securely delete or anonymise it.

Foodusty is not intended for use by children under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate authorisation.

If you believe a child has provided us with personal information without consent, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Continued use of our Services after changes constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@foodustry.co.za or through the support section of the Foodusty app.

Foodusty (Pty) Ltd, South Africa.